How much does shipping cost?
To calculate your exact shipping charges, follow these steps:
- Add the items you wish to purchase to your cart.
- Proceed to the checkout page.
- Enter your mailing address.
- The shipping cost will automatically update and be displayed in your total costs.
Please keep in mind that shipping costs can vary depending on the shipping destination and the number of items you purchase. Additionally, the size, weight, and number of packages in your order may result in slight shipping surcharges. The total shipping charges will be shown on the checkout page.
Most apparel items are $6.99 for one item + $3.5 for additional items shipped domestically ( in the US) and $3.99 for each additional product to the rest of the world.
How long will it take for the buyer to receive their order?
- Standard Shipping: On average, it takes 5-7 business days for delivery in the US and 10-14 business days for delivery for other countries. Sometimes, the shipping might be delayed due to some objective factors (Pandemic, Protests, War,….)
- Fast Shipping: 1-3 business days (not including handling time which may be 1-2 business days); sometimes it may take longer because of your location and the number of shirts you order.
Our team always strives to deliver your order as quickly and efficiently as possible.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. We apologize for this inconvenience, but we do not have the capability to ship items to multiple addresses within a single order. If you need items delivered to multiple addresses, we kindly request that you place separate orders for each address. This will ensure that each package is shipped directly to its intended destination. Thank you for your understanding.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via USPS, DHL, UPS, FedEx or PostNL, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Do you alert us once our order ships?
Absolutely! As soon as your order is shipped out, an email will be sent to you containing the tracking information. This will allow you to keep track of your package and know its estimated delivery date. Should you have any further questions or concerns, feel free to let us know.
Where do I get tracking info?
As soon as your product is shipped out, you will receive an email notification containing all the necessary tracking details. This will enable you to keep track of your package’s transit and estimated arrival time. If you have any additional questions or concerns, please don’t hesitate to reach out to us.
Have not received my order yet, now what?
First, check the tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by USPS, DHL, UPS, FedEx, or PostNL or scanned delivered by mistake. Please call or email us regarding the orde as soon as possible!
Ordering
What payment methods do you accept?
We offer two payment options for your convenience: Paypal and Credit Card. You can securely make your purchase using either of these methods. If you have any further questions or need assistance with the payment process, feel free to let us know.
What is your ordering process?
The ordering process is simply 4 quick steps:
- Select your favorite items and add them to the cart
- Fill in your billing and shipping information
- Select shipping method (Optional)
- Make a payment on the checkout page
By following these steps, you will be able to place your order efficiently. Should you require any further clarification or assistance, please do not hesitate to reach out.
What should I do if I made a mistake on my order?
If you have any concerns or issues, please don’t hesitate to contact our team either by email. We are here to assist you and resolve any queries you may have promptly. Simply reach out to us, and we will be glad to help you find a solution.! Email:[email protected]
How do I apply a coupon code?
To redeem your coupon code, you can enter it in the designated section within your shopping cart. The coupon code can be found between the listed items and the checkout button. Alternatively, you also have the option to enter the coupon code during the checkout process when you are entering your payment information. Just remember to hit “apply” before adding your payment details to ensure the coupon is successfully applied to your order. If you have any further questions or need assistance with the coupon code redemption, please let us know.
How do I change my order?
Please be sure to email us regarding any changes you would like to make to your order as soon as possible. Our team will promptly assist you with any modifications you may need. It’s important to notify us early to ensure we can accommodate your request. If you have any further questions or concerns, please feel free to reach out by email.
Can I cancel my order?
Yes, you can request to cancel your order by emailing us at [email protected] and providing your order details. We will process your cancellation and provide a full refund as long as the printing process has not yet begun. However, please keep in mind that once the printing process has started, we are unable to cancel the order. If you have any further questions or need assistance with your order, please reach out to us via email.
What’s the status of my order?
Please check your email for the details, then visit: https://capitoneshirt.com/order-tracking/
What is your return policy?
Please see our Return Policy.
My shirt doesn’t fit. What can I do?
You may exchange apparel items, unworn, unused, and unwashed, for a different size within 10 days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. Customers are responsible for return and exchange shipping rates. Only one exchange is allowed for each item ordered. I’m unsatisfied with my product. What can I do? We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:
– The product is flawed.
– The print quality is poor.
– The product you received is different from the product originally represented on our site.
Please email us at [email protected] with a photo of the product you received along with detailed shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at [email protected] . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
What if my order is defective, wrong size, or incorrect product?
Please send us an email with the attached photo(s) of the issue, our team will be able to assist you further. Once we receive the email, we will promptly process your request and send out a replacement within 72 business hours. If you have any additional questions or concerns, please let us know.
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, we suggest following these steps:
- Check your bank account again to ensure that the refund hasn’t been processed.
- Contact your credit card company as there may be some processing time before the refund is officially posted to your account.
- If you haven’t received the refund after contacting your credit card company, reach out to your bank and inquire about the refund status.
- If you have completed the above steps and still haven’t received your refund, please contact us at [email protected]. We will be happy to assist you further in resolving the issue.